Frequently asked questions
How do I pay?
Pay in cash when your parcel arrives, or at the counter if you pick it up from our store. For some orders we ask for the delivery charge in advance by bKash, and we show this before you confirm.
Can I check the product before I pay?
Yes. Open your parcel in front of the rider before paying. If an item is faulty, damaged or not what you ordered, hand it back and pay nothing.
How much is delivery, and how long does it take?
It depends on your area and the parcel's weight. Every charge and delivery time is on our Delivery page, and the exact charge for your order is shown at checkout before you confirm.
Do you deliver outside Dhaka?
Yes, we deliver to every district in Bangladesh by courier. Express delivery by our own riders is available in the covered areas listed on the Delivery page.
Is anything added at checkout? Why don't you show discounts?
Nothing is added at checkout except the delivery charge. We keep one honest price on everything instead of inflated "was" prices. When we run a real campaign, the saving and its end date are shown clearly.
How do I track my order?
Use the link in your order SMS, or open Track your order and enter your order number.
Can I change or cancel my order?
Yes, before it's dispatched. Message us on WhatsApp at 01315548930 with your order number.
What if my item is faulty or wrong?
Refuse it at the door and pay nothing, and we'll call you within 24 hours to offer a replacement. If you find a problem after delivery, tell us within 7 days and we'll collect it free of charge.
Can I return something if I change my mind?
Yes, within 7 days of delivery, if it's unused and in its original packaging. Opened beauty and personal care items can be returned only if they're faulty or expired. Pay the courier charge to send it back, or drop it at our store for free.
How do refunds work?
We refund to your bKash number, or in cash at our store, within 10 days of approving the refund.
Do gadgets have a warranty?
If a gadget doesn't work when it arrives, we replace it within 7 days of delivery. After that, the brand's warranty applies where the product page shows one. Each product page says exactly what's covered.
Can I pick up my order from your store?
Yes. Choose store pickup at checkout. We send an SMS when your order is ready; show your pickup code at the counter and pay there. Orders wait for 3 days.
Are the reviews real?
Yes. Only customers who received their order can leave a review, through a one-time link. We never write or edit reviews, and critical ones are published like any other.