Hotline:+880 1315-548930
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Returns and refunds

Our rule is simple: you never pay for our mistake. Here's how returns and refunds work.

Check at the door

Open your parcel in front of the rider before you pay.

  • Faulty, damaged or wrong item: hand it back and pay nothing. We call you within 24 hours to offer a replacement.
  • The item is fine but you've changed your mind: you can still refuse it, and you pay only the delivery charge.
  • Keeping only some items: pay for the ones you keep plus the delivery charge; the rest come back to us.

Returns after delivery

You can return an item within 7 days of delivery if it's unused and in its original packaging.

  • Beauty and personal care: opened items only if they're faulty or expired.
  • Gadgets: if it doesn't work when it arrives, we replace it within 7 days of delivery. After that, the brand's warranty applies where the product page shows one.
  • Faulty or wrong items: we collect them free of charge.
  • Changed your mind: pay the courier charge to send it back, or drop it at our store for free.

Exchanges

Need a different size or colour, or received the wrong item? If it's our mistake, the exchange is free both ways. If you've changed your mind, you pay one delivery charge. Any price difference is charged or refunded.

Refunds

We refund to your bKash number, or in cash at our store, within 10 days of approving the refund.

If you paid the delivery charge in advance, we refund it if we cancel your order, or if you cancel before it's dispatched. We keep it if a correct item is refused at the door.

How to start a return

  • WhatsApp: 01315548930
  • Phone: +880 1315-548930
  • On the Track your order page: choose Report a problem

We record every request and reply within 24 hours.